【Re-registration for Existing Members】 & 【New VIP Program and Reward Points Usage Guide】

Re-registration for Existing Members:
Member information from the previous platform (name, email, reward points¹, and accumulated spending from January 1, 2025¹) has been transferred to the new platform.

1) Click the profile icon at the top right corner of the page to create an account.
Please register using the same email address as your previous online store account and enter your details.
*Please use the mobile number registered on the previous platform to ensure your data matches and avoid issues with future order communications.
**A one-time password will be sent to your mobile number. If your country/region code is not listed, please contact customer service via WhatsApp or email to reactivate your account.
***For the question “How did you hear about Eco Ring HK?”, please select “Previous customer re-register".
Important Notes:
Once submitted, your account name and birth month cannot be changed.

2) After registration, the system will send a [Customer Account Activation] email. Please click [Activate Your Account] in the email.


3) Once your account is activated, you will receive a [Customer Account Confirmation] email, indicating that your registration is complete.

New VIP Program and Reward Points Usage Guide
For every HKD $200 spent on eligible items, members will earn 1 point. Points can be used for future purchases, with 1 point equivalent to HKD $1. Points will be credited to your account 7 days after the order is completed (either picked up or shipped), and will remain valid for 365 days from the date of issuance. Expired points will be automatically canceled and cannot be reissued.

For details on exclusive benefits and membership tier upgrades, please refer to the VIP Program.
Note 1: Upon account migration, all existing members will be automatically matched to their corresponding membership tier based on their cumulative spending on the old platform for the year 2025 as of the migration date. The first-time upgrade reward will not apply to this migration.
Note 2: If a member enters a birth month that falls earlier than the account activation month, that birth month will not be applicable for the year 2025. However, starting from 2026, birthday benefits will be issued according to the entered month.
(The new membership program will be launched on October 9, 2025. Tier accumulation will be calculated based on completed transactions starting from January 1, 2025. Reward points will be transferred on October 8, 2025 at 11:00 AM. If customers have any questions regarding the point transfer, please contact us via WhatsApp or email.)

Reward points calculation Example:
For an order totaling HKD $3,190, only HKD $3,000 qualifies for point calculation (as the remaining HKD $190 does not meet the HKD $200 threshold).
Points earned: HKD $3,000 ÷ HKD $200 = 15 points
(Points are calculated based on the total order amount.)

Reward points Usage:
Customers can click on "My Account" (the profile icon) at the top right corner of the page to view details of their membership plan at the top of the screen.
Left side: Current membership level
Right side:
(1) View the balance of reward points
[*Customers must redeem rewards here before using points as discount codes during checkout.]
Also includes the validity period of the points.
(2) Rewards: Birthday month rewards, redeemed point discount codes, and other benefits can be viewed here.

Steps to Redeem Points for Coupons:
For every HKD200 spent, customers earn 1 point. 1 point = HKD1, which can be used at checkout.
1) Click on "My Account" (the profile icon) at the top right corner of the page. Under the VIP program section, go to the top right corner of Reward Points and select [Redeem Rewards] to choose the amount of points you'd like to convert into a cash voucher.
2) All coupons redeemed with points are valid until 23:50 on December 31st of the redemption year.
3) After confirming the redemption steps, you will receive an electronic coupon with a unique alphanumeric code.
3.1) If you wish to use it immediately, click [Use Now] to pre-add the voucher to your shopping cart before selecting products and proceeding to checkout.
*In this case, there's no need to manually enter the voucher code - the system will automatically apply it.


3.2) If the customer wishes to use the coupon during their next purchase, the coupon code can be found later under "My Account", in the bottom-right section labeled Rewards (e.g., You have 1 reward).
(3.2)
(Steps of rewards redeem)