You are using an outdated browser. For a faster, safer browsing experience, upgrade for free today.
  • Empty!

Shipping Policy

[2020.07.24 最新通知] 因應疫情關係,網店部分人手改為在家工作,現寄貨及回覆安排由202081日開始有以下變更,直至另行通知:

寄貨安排:

1)     逢星期三及星期五寄貨

-       於星期一至星期三下單及完成付款的訂單,會於星期五發貨

-       於星期四至星期日下單及完成付款的訂單,會於下星期三發貨

例如:

83(星期一)付款訂單,會於87(星期五)發貨

89(星期日)付款訂單,會於812(星期三)發貨


2)
     
新增Alfred Locker為物流商:

全單$500以下順豐速運,運費到付

全單$500-$1000Alfred Locker,運費寄付 (若客人要求改用順豐速運,運費到付,請於下單後即時通知Eco Ring更改寄貨方法)

全單$1000以上順豐速運,運費寄付 ($5,000以上順豐要求保價,保價為貨價的0.6%,此費用由客人負擔)

客人若夾單,請在下單後即時通知Eco Ring作安排,沒有收到通知的情況下,Eco Ring會在預定發貨時間將貨品寄出。


請參閱以下Alfred Locker的自取點/智能櫃位置:

https://locations.alfred.delivery/?gclid=Cj0KCQjw6uT4BRD5ARIsADwJQ19sLAhm5Kdp9sabX2LvP2BmGZrdERUWGgm96JGXl8bbMwqXso1Z6A4aAtvmEALw_wcB

**客人請提供自提點編號及地址以供寄貨之用,錯誤編號或資料可能會令取件時間有所延長,一經送達自取點後,將不能更改取貨地點**

**貨件上限為5公斤,智能櫃體積限制為長**高最多為42*33*17.9cm,自提點體積限制為長**高最多為50*40*31cm**


Alfred Locker使用方法:

貨件入櫃後,客人會收到SMS通知,並有48小時取件

若客人對於取件及貨件追蹤有任何疑問,請直接聯絡Alfred Locker或參閱以下常見問題

https://alfred.delivery/faq-chn/


回覆安排:

因部分員工在家工作關係,查詢回覆會有所延誤,煩請客人耐心等候。電話回覆查詢服務暫停,請改用emailWhatsApp聯絡查詢。


[2020.07.13 最新安排]  

由於疫情再趨嚴重,由7月14日開始不接受新的自取預約,已預約14日自取的顧客不受影響,其他訂單全單價值HKD500或以上均會採取寄貨安排(除指定貨品以外,運費由Eco Ring負擔 - 即免本地運費,海外不包運費),HKD500以下運費到付,HKD5,000以上貨價順豐必須保價0.6%,此保價費用由顧客負擔。


不便之處,敬請原諒

(2020.04.21) 更新資訊:請留意海外寄送部分
(2020.04.21) Update information: Please refer to overseas delivery

(2020.04.30) 更新資訊:請留意最新的接受付款方法
(2020.04.30) Update information: Please refer to payment method

(2020.05.19) 更新資訊:請留意海外寄送部分
(2020.05.19) Update information: Please refer to overseas delivery


Eco Ring HK可選擇 (1) 面交或 (2) 寄送服務。
Eco Ring HK provides (1) Self pick up or (2) Shipping.

(1) 面交: 
(1) Self pick up: 

為讓交收流程更暢順,面交採取預約制。
Appointment is needed for self pick up.
顧客在網上付款後,請以文字訊息(Email或WhatsApp)聯絡預約面交時間。於面交時間內,到交收點取貨。
Please contact by Email or WhatsApp for making appointment after settlement online and visit our pick up point within the appointment time slot.

請顧客於3個工作天內聯絡取貨日期及時間,若過了交易限期仍未聯絡取貨,貨品會重新上架,而不作另行通知,Eco Ring HK亦會記錄一次棄單,三次以上棄單會被列入黑名單。 
Customers please contact within 3 working days for the date and time of self pick up. If the pick up deadline is over but failure to contact, items will be re-uploaded without notice. Eco Ring HK will also record one time for failure to complete transaction. Account will be blacklisted for three times or above.

若交易限期內顧客無法安排取貨,可先付全額貨款留貨,此安排需由顧客提出,並給予確切而合理的取貨日期。 
Customers can settle the full payment to reserve the items if failure to pick up within the pick up period. This arrangement needs to be requested by customers with a reasonable pick up date.

面交驗收貨品時,請小心輕放,如發現因人為不小心或有意地令貨品弄髒或損壞,Eco Ring HK保留一切追究權利。 
Please handle with care when checking the items in pick up. No matter items are damaged or got dirty intentionally or not, Eco Ring HK reserves all the rights for further actions.  


(2) 寄送:
(2) Shipping: 

Eco Ring HK提供全球寄送服務。基本上運費是顧客負擔,但在優惠期間,Eco Ring HK會以免運費方式寄貨。優惠會於開始前在網店公告。
Eco Ring HK provides global shipping. Usually, courier charge is bear by customers. Eco Ring HK will provides free shipping in specific promotions. There is a notice posted in e-Shop in advance.

若顧客選用寄貨服務,請先將全額貨款及運費(如有)以下述方式支付,在確認入數後,Eco Ring HK會於3個工作天內將貨品寄
到顧客所提供的地址。貨品寄出後,會以電郵通知運單編號通知。顧客亦可自行於會員後台查詢貨品的運單編號。由於快遞公司有可能在發送時有時間上的延誤,請顧客自行聯絡快遞公司查詢貨件的發送狀態。
If customers choose to receive by delivery, please settle the full payment together with courier charge (if any) by acceptable payment method. Eco Ring HK will delivery to the registered address within 3 working days after payment is confirmed. Tracking number is provided by email after items are shipped out. Customers can also check the tracking number in "Account". As there is case of delay delivery by courier companies, customers please contact courier companies for delivery status.

※由於顧客反映寄送中國內地多次發生報關及扣關的問題,為免再有貨品未能送達,由即日起,ECO RING HK會停止所有寄送到中國內地的服務,若顧客登記的地址為中國內地,收到訂單後,ECO RING HK會將扣除PAYPAL的商家手續費的餘額退回,並不作另作通知。請顧客務必確認寄貨地址才下單,以免被收取手續費。 (2020.05.19 更新)
As customers reflect mulitple customs declaration issue for shipment to China, Eco Ring HK stop all shipping to China effective immediately to prevent failure of delivery. If customers' registered address is China, Eco Ring HK will refund net of PayPal seller charges without any notice. Please make sure the delivery address before placing orders. (2020.05.19 update)

※任何價值都有可能被徵關稅或扣關,Eco Ring HK不承擔任何郵寄及關稅風險,並只會提供真實貨價的發票,顧客須自行處理,Eco Ring HK無法處理各地海關的事宜,請顧客考慮清楚才下單。
Package with any values has a chance of detention or being charged tax and customs. Eco Ring HK is not responsible for any delivery and declartion risks and only provide invoice with the actual price. Customers need to handle the customs declaration matter themselves. Eco Ring HK cannot handle declaration matters. Please consider thoroughly before placing orders.


註:因疫倩關係,部分上述海外郵寄方法會有可能暫停,Eco Ring HK會盡量安排以其他方式郵寄,有可能以平郵掛號寄送。(2020.04.21)
Note: Due to COVID-19, some overseas shipping methods are stopped. Eco Ring HK will try to ship by other methods even plain mails.(2020.04.21)

全球寄送
Global shipping

地點 Location方式 Way保險額 Insurance
海外 (不包括中國內地)
Overseas excl. China
使用EMS、e-Express或DHL寄出
By EMS, e-Express or DHL
沒有 N/A
香港 
Hong Kong
使用順豐速運寄出
By SF Express
順豐全部最高只能申報HKD5,000
Max declaration value is HKD5,000
請留意: 超過HKD5,000需保價(保價需由客人自付)
Please note that over HKD5,000, insurance
needs to be paid by customers
澳門
Macau
使用順豐速運寄出
By SF Express
順豐全部最高只能申報HKD5,000
Max declaration value is HKD5,000
請留意: 超過HKD5,000需保價(保價需由客人自付)
Please note that over HKD5,000, insurance
needs to be paid by customers


接受付款方式:(2020.04.30 更新)
Acceptable payment method: (2020.04.30 update)

為了讓顧客的購物體驗更加流暢及方便,由2020年5月1日開始,所有訂單只接受經PayPal Express Checkout以信用卡(Visa、MasterCard、AE)付款,手續費全免! 
In order to let the shopping experience more smooth and convenient, all orders can only be settled by credit card (Visa, MasterCard, AE) via PayPal Express Checkout from 1 May 2020. Free of any charges! 


顧客請在填寫送貨地址、電話號碼及收件人姓名時,確認所有資料均是準確無誤,Eco Ring HK不會核實送貨資料,如有任何資料錯誤而該錯誤並非Eco Ring HK的疏忽引起,Eco Ring HK不會承擔任何損失。
Please make sure the delivery address, receiver name and telephone number are correct. Eco Ring HK will not double check the delivery information. If there is any mistakes which are not caused by the negligence of Eco Ring HK, Eco Ring HK is not responsible for any losses.


海外發送會有可能產生關稅等費用,此等費用需顧客負擔。有關通關費用的詳細,顧客請自行向當地海關查詢,Eco Ring HK在報關時只會填寫貨品售價。通關所需時間均根據各地海關的安排,Eco Ring HK無法預測及承擔任何風險。
 
Overseas delivery may have customs and tax. This kinds of expenses are bear by customers and please contact local customs for details. Eco Ring HK will only declare the actual price in customs declaration. Eco Ring HK cannot predict how long will the declaration time be which is determined by local customs and no risks are responsible by Eco Ring HK.

顧客在收到貨品後請檢查清楚貨品狀態,若有任何問題,請盡快聯絡以便跟進。
Customers please check the conditions of items after received and contact Eco Ring HK for any problems.