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[2020.08.28 最新消息]【自取點最新安排】

由2020年8月31日開始,因應最近武漢肺炎疫情有所放緩,在保障客人及員工的健康為前提,本公司自取點將會有以下對應安排,敬請留意。

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1. 為減少接觸,訂單滿HKD500 方可自取,HKD500 以下訂單一律郵寄出貨,郵費由買家負擔,如需夾單請電郵或whatsapp 通知。

2. 郵寄可選擇順豐速運或Alfred Locker¸如選擇順豐速運,運費會於到貨時收取(即到付),如選擇Alfred Locker, 運費會由同事開Paypal 帳單,寄出前收取。

3. 本公司不承擔任何郵寄風險,順豐全部最高只能申報HKD5000,HKD5,000以上貨價順豐必須保價0.6%,此保價費用由顧客負擔。

4. 因疫情關係,發送海外有可能會因航班問題有所延誤或甚無法寄送,敬請留意

5. 交收為全預約制,請於交收日前最少一個工作天聯絡預約/更改預約。

6. 每次只限一組客人,最多兩位,每組客人預約時間為15分鐘,全部貨品不設睇貨。

7. 所有到來之客人在進入本公司前先必須配戴口罩(敬請自備),另外必須先量度體溫 ,超過攝氏37.5度的客人恕不招待

8. 必須先以消毒液消毒雙手。

9. 遲到5分鐘而無何通知,只限順豐到付。

10. 更改預約滿3次,只限順豐到付。

11. 員工每天會量度及紀錄體溫,如員工有不適,會立即回家休息。

12. 定期消毒交收點,減低病毒傳播機會。

自取點營業時間為11:15am - 6:30 pm (星期四及日休息)

地址:尖沙咀梳士巴利道3號星光行(東座)15樓1511室 [**2021年1月15日開始搬至新地址]


[2020.07.24新增Alfred Locker為物流商:

請參閱以下Alfred Locker的自取點/智能櫃位置:

https://locations.alfred.delivery/?gclid=Cj0KCQjw6uT4BRD5ARIsADwJQ19sLAhm5Kdp9sabX2LvP2BmGZrdERUWGgm96JGXl8bbMwqXso1Z6A4aAtvmEALw_wcB

**客人請提供自提點編號及地址以供寄貨之用,錯誤編號或資料可能會令取件時間有所延長,一經送達自取點後,將不能更改取貨地點**

**貨件上限為5公斤,智能櫃體積限制為長**高最多為42*33*17.9cm,自提點體積限制為長**高最多為50*40*31cm**

Alfred Locker使用方法:

貨件入櫃後,客人會收到SMS通知,並有48小時取件

若客人對於取件及貨件追蹤有任何疑問,請直接聯絡Alfred Locker或參閱以下常見問題

https://alfred.delivery/faq-chn/


(2020.04.21) 說明更新:請留意最新的寄貨方法
(2020.04.21) Update information: Please refer to updated delivery method

(2020.04.22) 說明更新:請留意海外轉賬付款的說明
(2020.04.22) Update information: Please refer to settlement by overseas bank transfer

(2020.04.30) 說明更新:請留意最新接受付款方法
(2020.04.30) Update information: Please refer to updated payment method

(2020.05.19) 說明更新:請留意最新海外寄貨方法
(2020.05.19) Update information: Please refer to updated overseas delivery method

(2020.07.10) 說明更新:請留意最新拍賣付款期限
(2020.07.10) Update information: Please refer to the deadline for auction items payment

(2020.08.12) 說明更新:請留意關於使用轉運商作收貨的說明
(2020.08.12) Update information: Please refer to the details of delivery to forwarders

(2021.01.12) 說明更新:請留意關於量度誤差
(2021.01.12) Update information: Please refer to the discrepancy of measurements



1) 上架貨品的描述及相片
     Descritpion and photos of uploaded items

-       所有出售貨品均經Eco Ring HK專業鑑定士鑑定及評級,具正貨保證。
     
   All items sold are appraised by Eco Ring HK professional appraisers and guarateed to be authentic.

-       Eco Ring HK盡力確保刊登的貨品描述為正確及完整,大部分貨品為二手,貨品上的瑕疵位置盡量以圖片或文字表達。Eco Ring HK採用自行的評級表示方式:
         Eco Ring HK tries our best to confirm descriptions are correct and completed. Most of the items are second hand and defect parts tried to express by photos and words. Eco Ring HK has its own ranking expression:

等級N New (全新貨品 New)
等級S95%-99% (接近新品 Almost new)
等級A90%-95% (輕微使用痕跡 Less used feeling)
等級AB85%-90% (有些許使用痕跡A little feeling of use)
等級B80%-85% (明顯使用過的痕跡及污漬 Apparently used feeling and dirt)
等級C70%-80% (有使用了一段時間的痕跡及污漬 A feeling of used for a long time and obvious dirty)
等級D60%-70% (有十分明顯的痕跡及污漬 Very  obvious feeling of use and dirt)
  


-       等級為Junk的貨品代表已損壞、不能正常使用、或不能保證能維修。
         Rank Junk means items are broken, cannot function normally or may not be repair.

-       相片均為Eco Ring HK人手真實拍攝,會因不同的顯示屏有色差,與實物的顏色和質感或會有所差異。
         All photos are taken by Eco Ring HK manually and may have chromatic aberration due to different monitors. There is discrepancy of the color and texture with the actual items.

-       所有尺寸及重量以Eco Ring HK量度工具為準。所有尺寸均是人手量度,會有正負1cm的誤差。
         All measurements and weight are based on the tools of Eco Ring HK.  All measurements are measured manually and there is +/- 1cm discrepancy.

-       每天新貨上架時間不定,而成功上載的每件貨品的庫存都是獨一無二,只此一件,同時有可能於其他平台出售,以先付先得決定成功購買者。
         Upload times of new products are different and each has only one item. Items may be sold in other platforms at the same time and are sold to customers who pay first.

-       不同品牌出品的服飾各有不同的尺寸準則,亦有不同的設計概念,請自行向相關品牌查詢或親身到品牌專門店確認。
         Apparel of different brands have their own size guide and concept of design. Please confirm with the related stores or try the exact products in the stores of related brands.

-       不設以任何聯絡方式代保留上架中的貨品,或代出價。
         Eco Ring HK does not accept reserve or bid for customers by any contact methods.

-       拍賣模式中,下標後貨品不設議價,如對上架中的貨品價格有疑問,請先聯絡Eco Ring HK查詢。
         In auction sales, no negotiation if bid is offered. If customers have any questions for the uploaded items, please contact Eco Ring HK in advance.

-       如有爭議,Eco Ring HK保留最終決定權。
         All matters and disputes are subjected to final decision of Eco Ring HK.

 

(2) 登記會員
      Registration of members

*進行購買時需要顧客登入帳號*
*Customers need to login their account for paying*

1)     按頁面的右上角”LOGIN”以顯示清單,揀選”REGISTER”
       
Click the 
"LOGIN" on right upper corner to display list and click "REGISTER". 

2)     輸入必需的項目,顧客可參閱PRIVACY POLICY以了解個人資料保護政策,之後按”CONTINUE”繼續
       
Input required items and then click "CONTINUE". Customers can refer to PRIVACY POLICY for the personal data protection policy.

提提您:請記得剔選”已閱讀個人資料保護政策”的方格
Reminder: Please tick "Personal data protection policy is read" box to proceed.

3)     您的登記電郵中會收到我們發出的電郵,請按郵件中的連結以確認電郵
       
Customers will receive the email from Eco Ring HK and please click the URL to confirm.

☆請留意,電腦網頁輸入verification code時,請將輸入法轉成ZH,因用中文或其他語言的輸入法輸入verification code會出現error提示☆
☆When customers input the verification code in computer browser, please change the input method to ZH because there may be error message for using Chinese or other languages to enter verification code.


只需3個步驟就完成登記!即可享受購物樂趣!
ONLY 3 steps to complete the registration! Enjoy shopping now!

 

(3) 關於購物
      About shopping
        

-       Eco Ring HK出售的大部分為二手貨品,無可避免會有使用及擺放痕跡,購買前請先細閱文字描述及實物拍攝的圖片,請留意,除特殊原因外,出售的貨品均不接受退貨、換貨及取消
        Most of items sold by Eco Ring HK are second hand and it is inevasible to have feeling of use and place. Please read the description and photos of the actual items carefully. Except for special reasons, return, exchange and cancellation are not accepted for sold items.

-       當顧客輸入送貨及付款資料,並提交訂單後,Eco Ring HK會向您發出電郵確認訂單
        When customers enter the delivery and payment information and send out the orders, Eco Ring HK will send a confirmation email to you.

-       Eco Ring HK提供以下三種購物方式:
        Eco Ring HK provides the following 3 ways of shopping:

a) 定價購物:
    Direct sales:

-       貨品會以定價出售,請勿聯絡致電或文字訊息議價,Eco Ring HK不會回覆此類查詢
         Items are sold by the marked price and please negotiate by any contact methods. Eco Ring HK will not reply to price negotiation.

-       定價貨品會用此方式顯示:
         Items of direct sales are displayed as below:

 

-       先將貨品加入購物車,之後登錄帳號以輸入送貨資料及付款
        Add items interested in shopping cart and then login to enter delivery information and settle payment.


b) 拍賣 (2020.03.30更新):
    Auction (2020.03.30 Update):

-       貨品會以HKD1或某定價起標,部分貨品的每口價會多於HKD1,拍賣期間為5天,以價高者得方式出售
         Items are start by HKD1 or a minimum price. Each bid may be more than HKD1 for some items. Auction periods are 5 days. Items are sold to customers who offer the highest price.

-       拍賣貨品會有自動延長及非自動延長的設定,非自動延長貨品會在出品中標明,沒有標明即為自動延長
         
There are setting of auto extension and non-auto extension. Non-auto extension will be marked in the description. If no, that means auto extension.       

-       顧客可以直接下標或先把心水貨品加入WISH LIST留待之後下標
         Customers can make offer directly or put the interested items in WISH LIST for making offer later.

-       在拍賣完結前1至2天會自動提醒已將貨品放入WISH LIST的顧客下標
         Reminder will be sent to customers for making offer on 1 or 2 days before the end of auctions.

-       若出價被超越,顧客會收到通知
         If offered price is over, customers will receive a notified email.

-       拍賣結束後,顧客可在會員後台查看得標貨品,亦會收到電郵通知以付款,請按電郵中的URL以選擇付款及交收方式,由2020年7月13日零時零分開始付款期限更改為拍賣完結後的下一天(即24小時),交收詳細請參閱第5點交收方式,若超過付款期限,系統會自動取消訂單,Eco Ring亦不會根據顧客的要求另行提供付款方式以完成已取消的訂單

例:拍賣結束時間:7月10日晚上11時30分
      付款期限:於7月11日晚上11時29分或之前完成付款

         When auction is over, customers can check their winning record in the account and there will be an email to inform settlement. Please clikc URL in the email to choose payment and delivery method. Starting from 13 Jul 2020 00:00am, the settlement period is updated to 1 day (i.e. 24 hours) counting from the next day of the auction end. Please refer to #5 for details of delivery/pick up. 

Ex.: Auction end: 11:30pm on 10 Jul 
       Settlement deadline: Please settle the invoice at or before 11:29pm on 11 Jul

-       請留意,拍賣貨品不能提早結束,亦不提供得標後議價,請勿查詢貨品能否於拍賣期間直購或議價
         Please note that the auction cannot be ended earlier than set time and no price negotiation is allowed. Please do not send query for direct sales or price negotiation. 

-       拍賣貨品會用此方式顯示 (左上角有黃色的拍賣錘仔符號):
         Auction items are displayed as below (Yellow hammer mark on the left upper corner):

 

-       為維持公平競價環境,如有任何不合理/惡意出價,即時黑名單處理
         In order to maintain a fair competition environment, if there is any unreasonable offer, Eco Ring HK will blacklist those accounts.

-       貨品若受到不合理出價而完結拍賣,Eco Ring HK保留將該貨重新拍賣或取消拍賣的權利
         If auctions are completed due to unreasonable offer, Eco Ring HK reserves right to re-sell in auctions or cancel the specific auctions.

 c) 限時優惠:
     Limited time offer:

-       此類貨品會以遞減方式銷售,在限定時間後會減價,顧客可以待減價後加入購物車購物或搶先以現價購買
         This kinds of items are sold as decreasing selling price. Price will be discounted after a certain period of time.  Customers can wait for the discount price to buy or buy at the current price in order not to loss the chance.

-       先將貨品加入購物車,之後登錄帳號以輸入送貨資料及付款
         Add items interested in shopping cart and then login to enter delivery information and settle payment.

-       限時優惠貨品會用以下方式顯示 (左上角會有綠色的鬧鐘符號):
         Limited time offer is displayed as below (green alarm mark on the left upper)

 

 

※貨品有可能會於Eco Ring HK其他平台同時出售,會以先付款付得的方式銷售。
※Items may be sold in other platforms of Eco Ring HK at the same time and are sold to customers who pay first.

 

(4) 付款方式 (2020.04.30)
      Payment method (2020.04.30)

為了讓顧客的購物體驗更加流暢及方便,由2020年5月1日開始,所有訂單只接受經PayPal Express Checkout以信用卡(Visa、MasterCard、AE)付款,手續費全免!
In order to let the shopping experience more smooth and convenient, all orders can only be settled by credit card (Visa, MasterCard, AE) via PayPal Express Checkout from 1 May 2020. Free of any charges! 

顧客使用PayPal Express Checkout會直接收款,在會員後台的”Order History”可以查看到付款狀態為”已付”,Eco Ring HK確認收款後,會根據顧客的要求將貨品寄出或送到交收點作面交。
Customers who pay by PayPal Express Checkout can find the payment status as "Completed" in the "Order History". After the confirmation by Eco Ring HK, items will be shipped according to the request of customers or passed to pick up point for self pick up.

Eco Ring HK網店的交易過程採用SSL網絡安全憑證,以確保購物過程安全而保障。
Transaction in Eco Ring HK e-shop adopts Secure Socket Layer Certificate to make sure the shopping is safe and protected.

**請留意以上付款方式適用於所有在網店上載中的貨品,不論上載日期在2020年5月1日生效期前或後。
**Please note that the above payment method is suitable for all items uploaded in the e-Shop, no matter it is posted before or after 1 May 2020.

 
(5) 交收方式
      Delivery method

Eco Ring HK提供兩種交收方法:
Eco Ring HK provides 2 ways of delivery:

a) 面交:
     Self pick up:

-       為讓交收流程更暢順,面交採取預約制。顧客在網上付款後,請以文字訊息(Email或WhatsApp)聯絡預約面交時間
         Please make an appointment to arrange self pick up. Please contact by Email or WhatsApp for pick up date and time after payment is completed. 

-       顧客可在預約時間內親身或授權他人到交收點取貨。在會員後台的”購物記錄”中,顧客可生成訂單的QR code以縮短取貨時間,為保障顧客利益,若授權他人取貨時,請在生成QR code時輸入來人的名稱及電話號碼以作確認。
         Customers can come to the pick up point or authorize the third party to pick up in the time slot booked. QR code can be generated in the "Order History" to shorten the pick up time. In order to protect the interest of customers, please enter the authorized person name and contact number when generating QR code.

-       請顧客於3個工作天內聯絡取貨日期及時間,若過了交易限期仍未聯絡取貨,貨品會重新上架,而不作另行通知,Eco Ring HK亦會記錄一次棄單,三次以上棄單會被列入黑名單。
         Please contact for pick up within 3 working days. If the transaction deadline is over, items will be re-uploaded without further notice. "Give up" record is marked and account with over 3 "Give up" records will be blacklisted. 

-       若交易限期內顧客無法安排取貨,可先付全額貨款留貨,此安排需由顧客提出,並提供確切而合理的取貨日期。
         If customers cannot arrange pick up within the pick up period, reservation can be arranged by full amounts settlement. This arrangement is only provided by request from customers and an exact and reasonable pick up date is given.

-       面交驗收貨品時,請小心輕放,如發現因人為不小心或有意地令貨品弄髒或損壞,Eco Ring HK保留一切追究權利。
         Please handle with care when checking the items in pick up. No matter items are damaged or got dirty intentionally or not, Eco Ring HK reserves all the rights for further actions. 

b) 寄貨:
     Shipping:

海外郵寄會以EMS、e-Express或DHL寄出,而香港內會以順豐速運寄出。請留意順豐全部最高只能申報HKD5,000,超過HKD5,000需保價(保價需客人自付)。
Shipping overseas are arranged by EMS, e-Express or DHL. Local delivery is arranged by SF Express. SF Express can only accept max HKD5,000 value declaration and insurance needs to be paid for over HKD5,000 (insurance cost is bear by customers).

※由於顧客反映寄送中國內地多次發生報關及扣關的問題,為免再有貨品未能送達,由即日起,ECO RING HK會停止所有寄送到中國內地的服務,若顧客登記的地址為中國內地,收到訂單後,ECO RING HK會將扣除PAYPAL的商家手續費的餘額退回,並不作另作通知。請顧客務必確認寄貨地址才下單,以免被收取手續費。 (2020.05.19 更新)
※As customers reflect mulitple customs declaration issue for shipment to China, Eco Ring HK stop all shipping to China effective immediately to prevent failure of delivery. If customers' registered address is China, Eco Ring HK will refund net of PayPal seller charges without any notice. Please make sure the delivery address before placing orders. (2020.05.19 update)

※任何價值都有可能被徵關稅或扣關,Eco Ring HK不承擔任何郵寄及關稅風險,並只會提供真實貨價的發票,顧客須自行處理,Eco Ring HK無法處理各地海關的事宜,請顧客考慮清楚才下單。
※Package with any values has a chance of detention or being charged tax and customs. Eco Ring HK is not responsible for any delivery and declartion risks and only provide invoice with the actual price. Customers need to handle the customs declaration matter themselves. Eco Ring HK cannot handle declaration matters. Please consider thoroughly before placing orders.

註:因疫倩關係,部分上述海外郵寄方法會有可能暫停,Eco Ring HK會盡量安排以其他方式郵寄,有可能以平郵掛號寄送。(2020.04.21)
Note: Due to COVID-19, some overseas shipping methods are stopped. Eco Ring HK will try to ship by other methods even plain mails. (2020.04.21)

-       顧客需先付全額貨款,Eco Ring HK在確認收款後會在三個工作天內安排寄貨。貨品基本上會以到付方式(即顧客在取貨時支付運費)送出,但在優惠期間,Eco Ring HK會以免運費方式寄貨,優惠會於開始前在網店公告,敬請留意。
         Customers need to pay the full price before shipping. Eco Ring HK will send out the items within 3 working days after confirmation. Normally, courier charges are bear by customers. However, items will be delivered free of charges when promotion held. Promotion will be announced in e-Shop before started.

-       若顧客選擇寄送方式接收貨品,須於收貨時檢查清楚,Eco Ring HK不承擔任何郵寄風險。
         If customers choose to receive by delivery, please double check the items when received package. Eco Ring HK is not responsible for any shipping risk.

-       顧客請在填寫送貨地址、電話號碼及收件人姓名時,確認所有資料均是準確無誤,Eco Ring HK不會核實送貨資料,如有任何資料錯誤而該錯誤並非Eco Ring HK的疏忽引起,Eco Ring HK不會承擔任何損失。

         Please make sure the delivery address, receiver name and telephone number are correct. Eco Ring HK will not double check the delivery information. If there is any mistakes which are not caused by the negligence of Eco Ring HK, Eco Ring HK is not responsible for any losses.

-       Eco Ring HK會盡力確保貨品用最快的速度送到顧客手上,但不能保證在運送中有任何延誤。貨品送出後均會提供運單編號,顧客請自行聯絡快遞公司查詢。
         Eco Ring HK tries to make sure customers can received their items earliest. However, Eco Ring HK cannot guarantee there will be no any delays in delivery. Tracking number is provided after items are shipped. Please contact courier companies for the delivery status.

※若顧客採用轉運方式收貨,有可能會延長收貨時間,Eco Ring只負責發貨至顧客指定的轉運商,若因轉運途中出現任何問題,包括但不限於因轉運商存放不妥或重新包裝而令到貨品有損毀、轉運商收貨後引致的貨品損失,請顧客自行向轉運商追討。請留意,長時間運送會有可能影響貨品狀態,請顧客在選擇運送方式時考慮清楚。

※If customer used to receive the items by forwarding shipment, this may increase the receiving time.  Eco Ring is only responsible for the delivery to the specified forwarders instructed by customers.  If there is any problems in the forwarding, including but not only to damage caused by inappropriate storage or re-packaging by forwarders, loss of items after received by forwarders.  Please kindly contact to the forwarders for claims. Conditions of items may be affected by long shipment time.  Please consider carefully before choosing the shipping method.

-       海外發送會有可能產生關稅等費用,此等費用需顧客負擔。有關通關費用的詳細,顧客請自行向當地海關查詢,Eco Ring HK在報關時只會填寫貨品售價。通關所需時間均根據各地海關的安排,Eco Ring HK無法預測及承擔任何風險。

         Overseas delivery may have customs and tax. This kinds of expenses are bear by customers and please contact local customs for details. Eco Ring HK will only declare the actual price in customs declaration. Eco Ring HK cannot predict how long will the declaration time be which is determined by local customs and no risks are responsible by Eco Ring HK.

-       顧客可預先在會員後台的”Address”增加送貨地址,以減省付款流程時所需時間:
         Customers can enter delivery address in "Address" to shorten the payment time:

1)     登入帳戶後,在右上角ACCOUNT中按選第一個項目ACCOUNT
         After login, click "Account" on the right upper corner

2)     在MY ACCOUNT中揀選ADDRESS
         Choose "Address" in "My Account"

3)     選取NEW ADDRESS增加地址
         Click "New Address" to increase address option

4)     輸入必需的項目
         Input required items

5)     完成後按右下的CONTINUE
         Click "Continue" in right bottom to complete

 

(6) 關於退貨
      Return of items
     

除以下原因,Eco Ring Hong Kong Limited原則上不接受買家單方面提出的退貨要求:
Except for the following reasons, Eco Ring Hong Kong Limited do not accept return request by customers:

-       網店上的商品描述及相片與實際購得的商品有明顯差異
         Obvious discrepancy between description and photos in e-Shop with the actual items

-       與購買訂單上的貨品不符 
         Different items from the order are delivered 

顧客請於收到貨品後的3天內主動以文字訊息(WhatsApp或Email)聯絡Eco Ring HK提出退貨原因及理據,並在得到Eco Ring HK回覆確認後的3個工作天內將貨品連單據以快遞或自行交到交收點,快遞的運費會由顧客負擔,收貨及經確認後Eco Ring HK會於14個工作天內將貨款退回顧客的帳戶,並以電郵通知。
Please contact Eco Ring HK by WhatsApp or Email within 3 days for return reasons and supporting documents. After receiving the reply from Eco Ring HK, items need to be sent together with invoice issued by Eco Ring HK by courier or passed to pick up point. Courier charges are bear by customers. Eco Ring HK will refund to customers' account after items are received and confirmed. Email will be sent after refund.

如超過上述3天的聯絡期限,恕不接受任何原因理由退貨或退款。
No refund or return is accepted for any reasons if the above mentioned 3 days contact period is over.

包括但不限於以下常見要求退貨原因,均不會被接納:
The following reasons are not accepted for return or refund as well as failure to complete orders:

-       已標明等級JUNK的貨品以無法維修或損壞為理由退貨或棄單/棄標
         Items are already marked as rank Junk but claimed cannot be repair or damage

-       以品牌自身標示的尺寸不合身或貨品設計問題退貨或棄單/棄標
         Size marked on the items is not fit or problem of design

-       組合(Set)出售的貨品中以部分貨品不滿意而要求全組合退貨或棄單/棄標
         Part of the items sold as Set are not satified and request to return the whole Set

-       貨品文字描述及相片均清楚顯示配件並非全套出售,但以配件缺少為由而要求退貨或棄單/棄標
         Description and photos have already showed that items are not sold in complete set but claimed lack of accessories as reason

任何未經聯絡的退貨,Eco Ring HK保留拒收的權利,並不會承擔任何因而產生的運費或關稅等費用。
If items are returned without prior notice, Eco Ring HK reserves rights not to receive and will not pay for any courier charges or customs if any.

如有合理原因下,顧客可以選擇棄單/棄標而並不會被記錄在黑名單內,請於3個工作天內以文字訊息聯絡Eco Ring HK有關事宜並提出原因,Eco Ring HK會酌情按個別情況處理及提供協助。
Customers can choose not to complete the orders if reasonable and no blacklist recorded is marked. Please contact Eco Ring HK within 3 working days with the reaons. Eco Ring HK will handle and provide assistance case by case.

如顧客於檢查購得貨品時因人為不小心或刻意地令其弄髒或損壞,該貨品將不設退貨或退款,Eco Ring HK亦保留追究權利。
If items are damaged or got dirty when customers check the items, no refund or return is accepted. Eco Ring HK also reserves all the rights for further actions.

本店保留最終審視退貨或退款的一切決定權。
Refund or return is subjected to the final decision of Eco Ring HK.

 

(7) 黑名單機制
      
Blacklist

為營造公平公開的購物環境,若帳戶有以下的情況,會列入黑名單:
In order to maintain a fair and open shopping environment, accounts with the following situations will be blacklisted.

a) 不合理棄標/棄單(以單件貨品計算)所指:
    
Unreasonable reasons for not completing orders (counted per item)  mean using the following as reasons:

- 以該貨品的描述內(包括圖片或文字)已清楚展示的明顯瑕疵部分為理由或;
   
Defect which are already remarked and presented in description (photos or words) 

- 已標明等級JUNK的貨品以無法維修或損壞為理由或;
 
 Unable to repair items which are graded rank Junk

- 衣物鞋履以品牌自身標示的尺寸不合身為理由或;
   
Size marked on the items is not fit

- 中標價錢或貨品於購買後不合心意為理由或;
   
Regret for making the offer or placing orders

- 在檢查購得的貨品時因人為不小心或刻意地令其弄髒或損壞後棄標或;
   
Items are damaged or got dirty intentionally or not when checking the conditions

- 未有於指定期限內聯絡並交收或;
 
 No contact within specified transaction period

- 其他個人原因或、沒有任何合理原因等。
   Other personal reasons or reasons regarded as unreasonable

b) 若顧客以帶有粗言穢語的內容聯絡Eco Ring HK,將會即時列入「黑名單」而不作通知。
      If customers send contents with foul languages to Eco Ring HK, accounts will be blacklisted without notice.

c) 從Eco Ring HK角度,多次帶有騷擾成分地發送訊息,因而影響Eco Ring HK的日常運作及正常回覆其他顧客查詢,該帳戶將會即時列入「黑名單」而不作通知。
     From the perspective of Eco Ring HK, customers who send multiple messages with harassment content which affect the daily operation of Eco Ring HK and normal reply to other customers' queries will be blacklisted without notice.

如帳戶累積滿3次不合理棄標記錄,該帳戶將即時永久列入「黑名單」並不作另行通知。
If accounts have over 3 times unreasonable reason not to complete orders, those accounts will be blacklisted forever without notice.

不論任何情況,已列入「黑名單」的帳戶將不會被解封。
No matter what situation, blacklisted account will not be released.

如發現有惡意影響本店運作或胡亂下標影響他人投標,有關帳戶會即時列入「黑名單」,本公司保留一切決定權和追究權利。
If there is any actions intentionally affect the operation of e-Shop or normal auction bidding, the account will be blacklist immediately and Eco Ring HK reserves all the rights for further actions.