Pick up point

Address: (2021年1月15日開始搬至新地址  New address starting from 15 Jan 2021)

Unit 1511, 15/F., Star House, No. 3 Salisbury Road, Tsim Sha Tsui, Kowloon, Hong Kong

香港九龍尖沙咀梳士巴利道3號星光行(東座)15樓1511室

Open Time：(2022年2月6日開始回復正常營業時間  Normal business hours resuming from 6 Feb 2022)

• Pick up order 取貨
  10:15am - 6:45pm (Every Sat, Sun and Public holidays day-off, please reserve a booking) (逢星期六、日及公眾假期休息，請提早預約)
  
  
• General enquiries 回覆查詢
  10:00am -7:00pm (Mon - Fri, Public Holidays OFF, online enquiry will be replied within 48 working hours) (星期一至五，公眾假期休息，文字查詢於48工作小時內回覆)

Contact Methods：

       In order to protect customers and keep detail record for all transaction enquiry, Eco Ring eShop only accepts enquiry by  WhatsApp message or email to specific mailbox.  Phone enquiry will not be provided.

        為更保障顧客，並將所有交易查詢作詳細記錄，由2021年9月20日起，Eco Ring網店只接受以WhatsApp文字訊息或電郵至指定郵箱的一切查詢，電話查詢將不會再提供服務。

        *WhatsApp：852-9544 7177 (Please DO NOT call or contact by WhatsApp phone 請勿致電或以WhatsApp電話聯絡！)

        *Enquiry on products and shopping 關於貨品查詢及購物流程： enquiry@ecoringhk.com

        *Personal information protection policy and complaint 個人資料保護政策及投訴：info@ecoringhk.com

        [Monday to Friday (public holidays off) and replies will be within 48 working hours 星期一至五，公眾假期休息，文字查詢於48工作小時內回覆]

        **In order to speed up the reply, please provide product IF (the last 8/9 digits after "-" in the product name) for specific product enquiry.

             為令回覆查詢更快，煩請顧客查詢指定貨品時，提供貨品編號 (貨品名稱中最後的位置以”-”符號分隔的8或9位數字)

        **Enquiry will be replied in order so please DO NOT send multiple messages to avoid the speed of reply.

            查詢會以接收的先後次序作回覆，故請勿重覆發送訊息，以便影響回覆的速度

        **No reply on authentication or price negotiation

            關於真假或議價問題，恕不回覆